Terms & Conditions

These Terms and Conditions apply to services provided by DNA Termite & Pest Management, including pest control, termite inspections, termite treatments, termite management systems, rodent control, commercial pest services and related advice.

By booking a service, accepting a quote, approving work, or allowing us to attend your property, you agree to these Terms and Conditions.

1. Our services

DNA Termite & Pest Management provides professional pest and termite management services for residential, commercial, body corporate and property management clients.

Our services may include inspections, treatments, monitoring, reporting, written recommendations and follow up visits where required or agreed.

All treatments are carried out using industry accepted methods and products approved for the intended use. Treatments are applied according to product label directions, site conditions, safety requirements and technician assessment at the time of service.

2. Quotes and bookings

Quotes are based on the information available at the time they are prepared. This may include details provided by the customer, photos, site history, property size, pest activity, access requirements and our inspection findings.

A quote may change if the property details provided are incorrect or incomplete, the level of pest activity is greater than expected, access is restricted, additional areas or treatments are required, or site conditions make the original treatment method unsuitable.

Unless stated otherwise, quotes are valid for 30 days.

A booking is not confirmed until it has been accepted by us and scheduled.

3. Customer responsibilities

To allow us to complete the service safely and properly, customers must provide reasonable access to the property and treatment areas.

Before our arrival, customers should clear reasonable access to areas requiring inspection or treatment, remove or secure pets and sensitive items, follow any preparation guide provided, and advise us of any site hazards, locked areas, unsafe areas, allergies, asthma, chemical sensitivities, pets, aquariums, ponds, birds, reptiles, beehives or other concerns that may affect the service.

If reasonable access is not provided, the service may be limited, postponed, rescheduled or additional charges may apply.

4. Pre treatment advice and safety

Where required, pre treatment pest control advice will be provided before the service by email, SMS link, preparation guide, service document or directly by our technician.

Customers must read and follow any preparation, safety and aftercare instructions provided before, during and after the service.

Where internal treatments are carried out, occupants may need to remain outside or away from treated areas until surfaces are dry. Where external treatments are carried out, occupants may be able to remain inside, provided they stay away from areas being treated.

Treated areas should not be touched, cleaned, washed, hosed, painted or disturbed until fully dry and unless advised otherwise.

We will not be responsible for reduced treatment performance where preparation, safety or aftercare instructions are not followed.

5. Treatment expectations

Pest control helps reduce and manage pest activity. It is not an invisible force field.

After treatment, it is normal to see pests for a short time. Dead, dying or slower moving pests usually mean the treatment is working. The odd pest may still enter from gardens, drains, trees, open doors, neighbouring properties or nearby areas.

Warm weather, wet weather, vegetation, clutter, food sources, moisture, poor sanitation, building gaps, drainage issues and neighbouring pest pressure can all affect pest activity and treatment performance.

Some pest issues may require more than one treatment, especially German cockroaches, rodents, fleas, heavy ant activity, stored product pests, termites and long standing infestations.

6. General pest warranty

Where stated on the quote, invoice or service record, general pest treatments may include a limited warranty period for common household pests treated as part of that service.

Warranty coverage only applies to the pests and areas listed in the service provided. It does not apply to pests or areas that were not treated.

Warranty support may be refused or limited where preparation or aftercare instructions were not followed, treated areas have been cleaned or disturbed, conducive conditions remain, new pest pressure occurs, or the issue requires a specialist or multi visit treatment program.

Unless specifically stated in writing, the general pest warranty does not include German cockroaches, termites, rodents, fleas, bed bugs, mosquitoes, flies, midges, stored product pests, nuisance ants, non webbing spiders, possums, wildlife, or pests introduced after treatment.

7. German cockroaches

German cockroaches are a specialist pest and are not included in a standard general pest treatment unless specifically listed.

German cockroach activity is often linked to harbourage areas, appliances, food sources, moisture, cracks and crevices, and items brought into the property. Their presence is not a reflection of cleanliness.

German cockroach treatments commonly require a targeted treatment plan and may require follow up visits. Warranty or retreatment conditions will be listed on the quote, invoice or service record.

8. Ants

Ant activity can be affected by weather, nesting location, colony size, food sources, moisture, garden conditions and neighbouring properties.

Ant treatments aim to reduce and manage activity, but complete colony elimination is not always possible, especially where nests are inaccessible or located off the property.

Follow up treatments may be required for persistent, heavy or recurring ant activity.

9. Rodents

Rodent management may include inspection, baiting, monitoring, trapping, proofing recommendations and follow up visits where required.

Rodent activity can continue where entry points, food sources, harbourage areas or neighbouring activity remain. We may recommend exclusion works, cleaning, vegetation trimming, waste management, or ongoing monitoring.

Rodent baiting and monitoring programs must be managed safely and in line with product directions and current requirements. Bait stations remain the property of DNA Termite & Pest Management unless otherwise stated in writing.

10. Termite inspections

Unless stated otherwise, termite inspections are visual inspections of accessible areas only.

A termite inspection does not involve dismantling, destructive testing, moving heavy furniture, cutting access holes, lifting flooring, removing wall linings, or accessing unsafe areas unless specifically agreed in writing.

Areas may be limited by stored items, furniture, insulation, roof void restrictions, subfloor restrictions, low clearance, locked rooms, floor coverings, wall linings, decks, gardens, retaining walls, vegetation, weather conditions or safety concerns.

No termite inspection can guarantee that termites are not present in concealed, inaccessible or hidden areas.

11. Termite treatments and management systems

Termite treatments and termite management systems are provided based on site conditions, inspection findings, product requirements and the agreed treatment proposal.

A termite management system does not make a property termite proof. It is designed to reduce the risk of termite attack and assist with management, monitoring or colony control depending on the system used.

Ongoing inspections and monitoring are essential. Failure to maintain inspections, monitoring, moisture control, slab edge visibility, access zones and other recommendations may reduce the effectiveness of the system and may void any applicable warranty.

For termite inspections, termite treatments and termite management systems, the specific quote, inspection report, treatment proposal, service record, product information and warranty documents provided for that service will contain the main limitations, conditions and recommendations that apply.

Any termite warranty, service period or system maintenance requirement will be provided in writing and applies only to the treatment or system described.

12. Product and manufacturer warranties

Some products, termite systems or components may include separate manufacturer warranties, product warranties or timber damage warranties.

These warranties are provided by the manufacturer or product supplier, not by DNA Termite & Pest Management, unless specifically stated in writing.

Customers are responsible for completing any required warranty registration, maintaining inspection and monitoring schedules, following recommendations, and complying with the manufacturer’s warranty conditions.

13. Underground and hidden services

Where work involves drilling, trenching, digging, installing termite stations, applying chemical soil treatments, or working around paths, gardens, retaining walls or building edges, the customer must advise us of any known underground or hidden services.

This may include water pipes, gas lines, electrical cables, irrigation, drainage, communication cables, pool lines, low voltage garden lighting, conduits or any other concealed services.

We will take reasonable care when carrying out the work, but we are not responsible for damage to concealed, undocumented, incorrectly located or unmarked services unless caused by our proven negligence.

14. Weather and site conditions

Weather can affect pest control treatments, especially external sprays, termite works, baiting, monitoring and exterior inspections.

We may need to reschedule, postpone, split the service, complete internal areas first, or return for external areas when conditions are suitable.

We are not responsible for delays caused by wet weather, storms, unsafe access, site conditions, product restrictions, supplier delays or circumstances outside our control.

15. Force majeure

DNA Termite & Pest Management will not be liable for any delay, failure to attend, failure to complete work, or failure to perform part of a service where that delay or failure is caused by events outside our reasonable control.

This may include severe weather, storms, flooding, fire, natural disasters, unsafe site conditions, power outages, road closures, illness, injury, vehicle breakdown, supplier shortages, product availability issues, government restrictions, emergency events, or any other event that reasonably prevents or delays us from carrying out the service.

Where a force majeure event occurs, we will take reasonable steps to notify the customer, reschedule the service, complete the service at a later date, or provide another reasonable solution where possible.

A force majeure event may also affect treatment performance, pest activity, product residual life, access to monitoring stations, termite system performance or warranty eligibility.

Nothing in this clause removes any rights the customer may have under Australian Consumer Law.

16. Cancellations, no access and rescheduling

We understand that plans change. Please give as much notice as possible if you need to cancel or reschedule.

A cancellation fee or call out fee may apply where less than 24 hours notice is provided, a booking is cancelled at short notice, we attend and cannot gain access, the property is not prepared, the required person is not present, or the site is unsafe or unsuitable for treatment.

Any applicable fee will be reasonable and based on the time, travel and costs incurred.

17. Payment terms

Payment is due on completion of the service unless otherwise agreed in writing.

For body corporate, commercial, real estate or approved account clients, payment terms will be listed on the invoice.

Overdue invoices may result in reminders, recovery costs, suspension of future services, or withdrawal of warranty support until the account is paid.

Where an invoice remains overdue, the customer may be responsible for reasonable recovery costs incurred in collecting the unpaid amount.

We reserve the right to require payment before further work is completed where an account is overdue.

18. Reports, photos and records

We may take photos, notes, moisture readings, diagrams or treatment records as part of our service.

These records may be used for reporting, warranty review, safety compliance, technician notes, customer communication and internal business records.

Photos will generally focus on pest activity, site conditions, access issues, treatment areas, conducive conditions or property defects relevant to the service.

Reports and service records are prepared for the named customer and property only and should not be relied on by other parties unless we agree in writing.

19. Customer information and privacy

We collect customer information so we can provide quotes, bookings, service records, invoices, reminders, reports and follow up communication.

This may include names, addresses, phone numbers, email addresses, property details, service history and payment information.

We will not sell customer information. We may share information where reasonably required with technicians, software providers, payment providers, insurers, legal advisers, regulators, or other parties necessary to provide our services or meet legal obligations.

A separate Privacy Policy may also apply.

20. Website information

Information on this website is general in nature and is provided to help customers understand pest and termite management services.

It should not be relied on as a site specific assessment. Pest activity, termite risk, treatment suitability and recommendations can only be properly assessed after considering the property and conditions at the time of inspection or treatment.

21. Liability

We will take reasonable care when providing our services. However, to the maximum extent permitted by law, we are not responsible for loss, damage, injury, cost or pest activity caused by pre existing defects, hidden termite or pest activity, inaccessible areas, concealed areas, failure to follow advice, preparation instructions or aftercare instructions, cleaning, renovation, landscaping, building works, site disturbance, moisture, drainage, leaks, vegetation, timber contact, garden beds, stored items, pest entry from neighbouring properties, gardens, drains, trees or other external sources, or events outside our reasonable control.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights you have under Australian Consumer Law or any other law that cannot be excluded.

22. Complaints and concerns

If you have a concern about a service, please contact us as soon as possible so we can review it.

We may ask for photos, details of pest activity, access to the property, service history and confirmation that preparation and aftercare instructions were followed.

Where a retreatment or follow up is required, we will assess whether it falls under any applicable warranty or whether a further paid treatment is required.

23. Governing law

These Terms and Conditions are governed by the laws of Queensland, Australia.

24. Changes to these Terms

We may update these Terms and Conditions from time to time. The latest version will be published on our website and will apply from the effective date shown.