Privacy Policy
DNA Termite & Pest Management respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, book a service, use our website, or receive pest control, termite inspection, termite treatment, rodent control, commercial pest management or related services from us.
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1. Information we collect
We may collect personal information including your name, phone number, email address, service address, billing details, booking details, property access details and service history.
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We may also collect information provided through website forms, emails, phone calls, SMS, social media messages, online enquiries, quote requests or booking requests.
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As part of providing our services, we may collect photos, notes, diagrams, moisture readings, treatment records, inspection findings and other information relating to the property or service provided.
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Where relevant to the service, we may collect details about pets, occupants, access issues, site hazards, allergies, asthma, chemical sensitivities, medical concerns or safety requirements. This information is used to help us provide the service safely and appropriately.
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We only collect information that is reasonably needed to provide our services, manage bookings, issue quotes and invoices, complete service records, communicate with customers and meet our business or legal obligations.
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2. How we collect information
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We may collect personal information when you contact us by phone, email, SMS, website form, social media or online enquiry.
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We may also collect information when you request a quote, book a service, accept a quote, receive a pest control or termite service, provide property access details, communicate with us before or after a job, or use our website.
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We may receive information from property managers, tenants, landlords, body corporate managers, real estate agents, builders, contractors, referral partners or other authorised representatives where they are arranging or managing a service.
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3. How we use your information
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We use personal information to respond to enquiries, prepare quotes, book and schedule services, provide pest control, termite, rodent and related services, and communicate with customers before, during and after a job.
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We may also use personal information to send booking confirmations, reminders, quote follow ups, inspection reports, service records, treatment records, invoices, receipts and service updates.
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We may use information to manage warranty enquiries, retreatments, complaints or concerns, improve our services and systems, meet insurance requirements, and comply with legal, licensing, tax, accounting and record keeping obligations.
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We may contact existing customers about future pest control, termite inspection, termite monitoring, warranty, maintenance or service reminders that are relevant to services previously provided.
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You can ask us to stop sending marketing or reminder messages at any time. We may still need to send important service, booking, invoice, safety, warranty or account related messages.
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4. Service records, photos and property information
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As part of our work, we may take photos, notes, moisture readings, diagrams, treatment records and inspection records.
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These may relate to pest activity, termite activity, property conditions, conducive conditions, access issues, safety concerns, treatment areas, damage, moisture, drainage, timber contact, garden beds, roof voids, subfloors or other relevant site details.
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These records are used for reporting, treatment planning, warranty review, safety compliance, technician notes, customer communication, insurance and business records.
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We do not use customer property photos for public marketing without permission.
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5. Disclosure of information
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We do not sell customer information.
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We may share personal information where reasonably required with our technicians, staff, contractors, software providers, payment processors, banks, accountants, bookkeepers, insurers, legal advisers or debt recovery providers.
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We may also share information with property managers, landlords, tenants, body corporate managers, real estate agents, builders, contractors, product suppliers, manufacturers, warranty providers, government bodies, regulators, licensing authorities or law enforcement where reasonably required.
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We only share information where it is reasonably necessary for our services, business operations, legal obligations, safety, payment, reporting, warranty or customer support.
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6. Software and third party providers
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We may use third party software and service providers to manage bookings, quotes, invoices, payments, forms, reports, reminders, customer communication, accounting, marketing, website enquiries and business records.
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These providers may store or process information in Australia or overseas, depending on their systems and hosting arrangements.
We take reasonable steps to use reputable providers and limit the information shared to what is reasonably needed for the relevant service or business purpose.
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7. Website, cookies and analytics
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Our website may collect basic information about how visitors use the site. This may include pages visited, enquiry form submissions, general location information, device type, browser type, website traffic information and how visitors interact with the website.
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Our website may use cookies, pixels, analytics tools or similar technologies to help improve the website, understand visitor activity, measure advertising performance and make our content more relevant.
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You can adjust your browser settings to block or delete cookies, but some website features may not work properly.
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8. Online forms and third party links
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When you submit an online form, request a quote or contact us through our website, the information you provide may be sent to us through our website platform, email system, CRM, job management system or other connected business software.
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Our website may include links to third party websites or platforms. We are not responsible for the privacy practices, content or security of those third party websites.
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9. Storage and security
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We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
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Information may be stored in electronic systems, cloud based software, email accounts, job management systems, accounting systems, forms, reports, backups and business records.
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Access to personal information is limited to people who reasonably need it for business, service, legal, accounting, safety, warranty or customer support purposes.
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No system can be guaranteed completely secure, but we take reasonable steps to protect the information we hold.
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10. How long we keep information
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We keep personal information for as long as reasonably needed for the purpose it was collected.
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This may include keeping service records, inspection records, treatment records, warranty records, customer communication, accounting records, insurance records, legal records, licensing records and tax records.
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Where information is no longer needed, we will take reasonable steps to delete it, de identify it or securely archive it where appropriate.
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11. Accessing or correcting your information
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You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.
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We may need to verify your identity before providing access or making changes.
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In some cases, we may not be able to provide access to certain information, such as where it would affect another person’s privacy, relate to legal or insurance matters, or where we are not required or permitted to disclose it.
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12. Marketing and reminders
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We may send service reminders, booking reminders, quote follow ups, maintenance reminders, warranty related messages or occasional updates about relevant services.
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These may be sent by phone, email, SMS, online messaging, social media or other communication methods.
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You can opt out of marketing messages at any time by contacting us or using the unsubscribe option where available.
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We may still send important service, booking, invoice, safety, warranty or account related messages.
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13. Complaints or privacy concerns
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If you have a question, complaint or concern about how your personal information has been handled, please contact us:
DNA Termite & Pest Management
Phone: 0431 380 591
Email: admin@dnatermiteandpest.com.au
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We will review your concern and respond within a reasonable time.
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14. Changes to this Privacy Policy
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We may update this Privacy Policy from time to time. The latest version will be published on our website and will apply from the effective date shown.